I am a full member of the Association of Reflexologists (AoR).  Being a full member of the AoR demonstrates that I have completed a quality, nationally recognised Diploma in Reflexology and have support from the AoR. 

 

As an AoR member:

• I am bound by the AoR Code of Practice and Ethics. 

• I follow the AoR Good Practice Policy and hygiene guidance to ensure client safety. 

• I will always be adequately insured for medical malpractice / professional indemnity requirements.  The industry standard is in excess of £5 million cover.

• I comply with the AoR Continuing Professional Development requirements which ensures the practice is kept up to date.

• I am compliant with GDPR data protection (please see the separate Privacy policy).  Your information will remain confidential at all times.

• As a professional and highly qualified reflexologist with AOR status, I will provide you with the appropriate bespoke treatment and support.

 

1. Appointments

• When making an appointment you agree to the Terms and Conditions.

• When making the appointment you agree to a consultation with me prior to the treatment and you will disclose any relevant medical or lifestyle information. 

• You are required to sign the consultation form before commencing your first treatment.

• Should I feel unwell, unable to treat or it is inadvisable for me to treat, I will explain the situation to you as soon as possible before your treatment.

• If you present with any condition or symptom which could be a contraindication, I reserve the right to postpone our treatment until medical advice is sought. 

• If you act inappropriately or are under the influence of alcohol or drugs, I reserve the right to refuse to treat you.

 

2. Fees 

• Treatment fees are either payable in advance as part of a treatment package, or in full at the time of treatment. 

• I reserve the right to choose to use discretion regarding the application of any discounts.

 

3. Cancellation Policy 

• If you are unable to make a previously arranged appointment, I request that you provide me with at least 24 hours notice.  This will allow me the option to re-book the time slot with someone on the waiting list. 

• Less than 24 hours notice may result in a fair-use fee of 50% of the usual treatment cost.  This fee will be required to be settled prior to any future bookings. 

 

4. Treatment packages 

• I offer the option to book a package of treatments.  These are provided at a reduced price as they are paid for in advance. 

• Where an appointment is booked and missed, the cancellation policy will apply.

• Treatments booked within a package must be taken within 12 months.

 

5. Vouchers 

• I supply the option to buy gift vouchers for treatments.  These are valid for use within 6 months of purchase.

• Gift vouchers are non-refundable.

 

6. Use of background music

• I only play Royalty free music within the business and therefore I am not required to have The Music Licence.  Unless you are in your own home, I am unable to play your preferred music selection due to UK laws.

 

7. The use of Face Coverings 

• I choose to use discretion regarding the wearing of face coverings. 

 

8. Complementary and Natural Healthcare Council 

• I have chosen to be regulated by the CNHC.  The choice to be voluntarily regulated and the extra requirements of me are explained on the CNHC website. https://www.cnhc.org.uk/

 

9. Additional

• Reflexology is not a substitute for medical treatment or diagnosis.